Privacy Policy

Last Updated: December 2025

At Vet Alex, accessible from store.vet-alex.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Vet Alex and how we use it.

1. Data Collection

To fulfill your orders and provide a seamless shopping experience, we collect the following personal information when you make a purchase or attempt to make a purchase through the Site:

Identity Data: Name and Surname.
Contact Data: Email address and Phone number.
Shipping Data: Delivery address, City, and Governorate.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Process and ship your orders.
Communicate with you regarding order status or customer support via WhatsApp or Email.
Send promotional offers and updates (only if you have opted-in to our email marketing).
Analyze website performance and optimize user experience.
Prevent fraudulent transactions.

3. Data Sharing and Third-Party Service Providers

We do not sell, rent, or trade your personal data to third parties. We only share data with trusted partners to perform specific business functions:

Logistics Partners: We share your name, address, and phone number with Bosta and Egypt Post to ensure successful delivery.
Marketing & Analytics: We use Google Analytics, Facebook/Meta Pixel, and TikTok Pixel to understand site traffic and improve our advertising.
Email Marketing: We use tools like Mailchimp to manage our communication with subscribers.

4. Secure Payments (COD & Future Methods)

Currently, Vet Alex primarily operates via Cash on Delivery (COD). We are committed to financial security; as we integrate future payment gateways such as Fawry, Paymob, Instapay, and Geidea, all transactions will be processed through encrypted, PCI-DSS compliant secure environments.

5. Security (SSL)

Your data is protected by Secure Socket Layer (SSL) technology. This ensures that all information transmitted between your browser and our server is encrypted and secure.

6. Cookies and Tracking

Vet Alex uses ‘cookies’ to store information about visitors’ preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

7. Your Rights (Law No. 151 of 2020)

In accordance with Egyptian Data Protection laws, you have the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights, please contact us at the email provided below.